Privacy policy
Last Updated: 9 August 2026
At Chapter 13, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:
Personal Information
- Full name
- Email address
- Mobile/phone number
- Billing address
- Shipping address
- City, State and PIN code
- Order and purchase details
- Information provided to our customer support team
Payment Information
When you make a payment, payment-related information may be processed by our third-party payment service providers. Chapter 13 does not directly store your complete credit/debit card, UPI, banking or other payment credentials.
Technical Information
We may automatically collect certain information when you use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Deliver your products
- Confirm orders and payments
- Provide customer support
- Process returns, refunds and exchanges
- Send order, shipping and delivery updates
- Improve our website, products and services
- Understand customer preferences and website usage
- Prevent fraud and unauthorized transactions
- Maintain transaction and business records
- Send promotional offers and marketing communications where permitted by law and applicable consent
3. Hair & Scalp Information
If you voluntarily provide information about your hair, scalp, hair-care routine, concerns, or product usage while seeking assistance from Chapter 13, we may use that information to provide customer support and relevant product guidance.
Please avoid sharing unnecessary sensitive personal information through our website, email, WhatsApp, or customer-support channels.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep the website functioning properly
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Analyze marketing campaigns
- Measure advertising effectiveness
- Provide relevant communications and advertisements
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. How We Share Your Information
We may share necessary information with trusted third-party service providers that help us operate our business, including:
- Shopify and website technology providers
- Payment gateway/payment processing providers
- Shipping and logistics partners
- Customer support providers
- Marketing and advertising platforms
- Analytics providers
- Fraud prevention and security providers
We only share information reasonably necessary for the relevant business purpose.
We may also disclose information when required to do so by applicable law, regulation, legal process, court order, or lawful government request.
6. Data Security
Chapter 13 takes reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Fulfill your orders
- Provide customer support
- Process payments and refunds
- Maintain business and accounting records
- Resolve disputes
- Comply with applicable legal and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Marketing Communications
If you have provided the necessary consent or otherwise permitted us to do so under applicable law, we may contact you through:
- SMS
- Phone
- Other permitted communication channels
These communications may include product updates, offers, promotions, educational content, and other information relating to Chapter 13.
You can opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us directly.
9. Third-Party Services and Links
Our website may contain links, integrations, or services provided by third parties.
These third parties may have their own privacy policies and terms. Chapter 13 is not responsible for the privacy practices, content, or security of third-party websites or services.
We recommend reviewing their privacy policies before providing them with personal information.
10. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including:
- Requesting information about personal data processed by us
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information where applicable
- Withdrawing consent where processing is based on consent
- Opting out of promotional communications
- Raising a complaint regarding the handling of your personal information
To exercise an applicable right or raise a privacy concern, please contact us using the details provided below.
11. Children's Privacy
Our website is intended for general consumers.
Chapter 13 does not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Chapter 13
Email: chapter13official@gmail.com
Note: This Privacy Policy is intended as a general website policy and should be reviewed against your actual business structure, payment providers, marketing tools, and applicable Indian privacy/e-commerce requirements before publishing.