Terms of service
Last Updated: 9 August 2026
Welcome to Chapter 13. These Terms of Service govern your access to and use of our website and the purchase of products available through our online store.
By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. About Chapter 13
Chapter 13 operates an online store offering hair, scalp, and personal-care products.
Throughout these Terms, the terms “Chapter 13,” “we,” “us,” and “our” refer to Chapter 13. The terms “you” and “customer” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
By using our website, you agree that:
- You will provide accurate and complete information when placing an order.
- You will use the website only for lawful purposes.
- You will not attempt to interfere with, damage, or disrupt the website.
- You will not use our website to engage in fraudulent, abusive, or unauthorized activities.
- You will not reproduce, copy, distribute, or commercially exploit our website content without our permission.
We reserve the right to refuse service, cancel orders, or restrict access where we reasonably believe there has been misuse of our website or violation of these Terms.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, and other information displayed on our website are accurate.
However:
- Product colors and appearance may vary slightly depending on your device or screen.
- Packaging may change from time to time.
- Product availability may change without prior notice.
- We reserve the right to correct errors or update product information when necessary.
We also reserve the right to limit quantities or discontinue products at any time.
4. Hair & Scalp Products
Chapter 13 products are designed for hair and scalp care and should be used according to the instructions provided with the product.
Individual results may vary depending on factors such as hair type, scalp condition, lifestyle, routine, environment, and other individual circumstances.
Our products and website content should not be considered a substitute for professional medical diagnosis, treatment, or advice.
If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about a persistent or serious scalp/hair condition, consult an appropriately qualified healthcare professional before using any product.
Always follow the product label and usage instructions.
5. Orders
When you place an order through our website, you agree to provide accurate information required for processing and delivery.
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel.
An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to cancel or decline an order in circumstances including:
- Product unavailability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information
- Delivery limitations
- Other operational or legal reasons
If we cancel a prepaid order, the eligible amount will be refunded through the applicable payment method.
6. Pricing and Payments
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices, discounts, offers, and promotions may be changed at any time without prior notice.
We use third-party payment service providers to process online payments. By making a payment, you agree to comply with the applicable terms and conditions of the payment provider.
Chapter 13 does not directly store complete payment credentials such as your card number, CVV, banking password, or UPI PIN.
7. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver your order within the estimated delivery timeframe displayed on our website.
Delivery times may vary due to:
- Location
- Courier availability
- Weather
- Public holidays
- Operational delays
- Natural events
- Regulatory restrictions
- Other circumstances beyond our reasonable control
Once an order has been handed over to the shipping partner, delays caused by the courier may be outside our direct control.
Please ensure that the shipping address and contact information provided during checkout are accurate.
8. Returns and Refunds
Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.
Please review that policy before placing an order.
For return or refund assistance, contact:
9. Intellectual Property
All content available on the Chapter 13 website, including but not limited to:
- Brand name
- Logos
- Product images
- Product descriptions
- Graphics
- Videos
- Text
- Website design
- Layout
- Icons
- Marketing materials
is owned by or licensed to Chapter 13 and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.
10. User-Submitted Content
If you voluntarily submit reviews, testimonials, photographs, videos, feedback, or other content to Chapter 13, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, and informational purposes, subject to applicable law.
You should only submit content that you have the right to provide and that does not infringe the rights of another person.
11. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Shipping providers
- Analytics services
- Marketing platforms
- Customer-support tools
- Social-media integrations
These third parties may operate under their own terms and privacy policies.
Chapter 13 is not responsible for the independent policies or practices of third-party services.
12. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Introduce viruses, malware, or harmful code
- Collect information about other users without authorization
- Engage in fraudulent transactions
- Abuse discount codes or promotional offers
- Copy or reproduce our website content without permission
- Use our products or website for purposes prohibited by law
We may take appropriate action if we identify prohibited or fraudulent activity.
13. Disclaimer
To the extent permitted by applicable law, Chapter 13 does not guarantee that:
- The website will always be available or uninterrupted
- All website information will always be completely error-free
- Every customer will experience the same product results
- Products will produce a particular individual outcome
Product results can vary from person to person.
Nothing on this website should be interpreted as a diagnosis or personalized medical treatment unless specifically provided by a qualified healthcare professional.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Chapter 13 will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
15. Force Majeure
Chapter 13 will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, internet outages, or other unforeseen events.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Your continued use of the website after changes are published means that you acknowledge the updated Terms.
17. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business, subject to applicable consumer-protection laws.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Chapter 13
Email: chapter13official@gmail.com