Shipping policy
Last Updated: 9 August 2026
At Chapter 13, we aim to ensure that your order reaches you safely and on time. This Shipping Policy explains our shipping, delivery, and order dispatch process.
1. Shipping Availability
We currently ship orders to addresses within India.
Orders can be delivered to residential addresses, workplaces, and other serviceable locations supported by our delivery partners.
2. Order Processing Time
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotional campaigns, holidays, or periods of unusually high order volume, processing may take longer than usual.
3. Estimated Delivery Time
After dispatch, the estimated delivery time is generally:
- Metro & major cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote/extended service areas: 5–10 business days
Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, courier availability, weather, holidays, and other circumstances.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Chapter 13 may offer free shipping on selected products, orders, or promotional campaigns. Any applicable free-shipping offer will be clearly communicated on the website or at checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information through email, SMS, WhatsApp, or another available communication channel.
You can use the tracking information to check the status of your shipment through the applicable courier service.
6. Delivery Address
Please make sure that your:
- Full name
- Mobile number
- House/Flat number
- Street/locality
- City
- State
- PIN code
are entered correctly during checkout.
Chapter 13 is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If you realize that your address is incorrect, contact us as soon as possible at:
We will try to assist you before the order is dispatched. However, changes may not be possible once the order has been shipped.
7. Delayed Delivery
Although we work with reliable delivery partners, delivery delays may occur because of:
- Weather conditions
- Public holidays
- High order volumes
- Courier delays
- Transportation disruptions
- Incorrect or incomplete addresses
- Natural disasters
- Government or regulatory restrictions
- Remote delivery locations
- Other circumstances beyond our reasonable control
If your order is delayed, please contact us at chapter13official@gmail.com with your order number so that we can assist you.
8. Failed Delivery Attempts
Our delivery partner may make multiple attempts to deliver your order.
If delivery fails because the customer is unavailable, provides an incorrect address, does not respond to the courier, or refuses the shipment, the order may be returned to us.
Additional shipping charges may apply if the customer requests a re-shipment of a returned order.
9. Damaged Package
If your package appears visibly damaged, opened, or tampered with at the time of delivery, please:
- Take photographs/videos of the package before opening it.
- Record the condition of the packaging.
- Contact Chapter 13 as soon as possible.
- Provide your order number along with the photographs/videos.
This will help us investigate the issue with the delivery partner.
10. Wrong or Missing Product
If you receive a product that is different from what you ordered or a product is missing from your package, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs/videos of the package
- Shipping label
- Products received
After verification, we may arrange a replacement or refund, as applicable.
11. International Shipping
At present, Chapter 13 does not offer international shipping unless specifically stated on the website.
12. Contact Us
For shipping and delivery-related questions, please contact:
Chapter 13
Email: chapter13official@gmail.com
We will be happy to assist you with your order and delivery-related concerns.